Questions
Question
Crimeware is preventing emails. Can you call me?
Answer
It is unsustainable to provide phone support for corrupted computers. When a computer has become corrupted due to malware or hardware problems, it is not possible to make a reasonable assessment over the phone. GamBlock® Video Support provides us with visual access to your computer, which helps us identify issues quickly and address them. Only a Microsoft Certified Professional and/or CompTIA A+ Certified Computer Technician should look at a corrupted computer. Ask to see credentials before taking your computer to a repair shop.
![](/assets/img/getthemost/mcpall.jpg)
If you are able to access emails from another computer, we will guide you through the Prepare Your PC steps, which will resolve the problem in most cases. Always provide a secondary email address so that we can communicate with you, in the event that your primary emails address is inaccessible.