Gamblock® - We block access to Online Gambling

Questions

 

Question

I have purchased a new computer. Can I transfer the license?

Answer

GamBlock® licenses are per computer; however, we want to help people who are genuinely not using their previous computer. GamBlock® customers who have purchased a license greater than one year can request a license transfer once only during a license period one year after purchase.

Previously, an inordinate amount of GamBlock® Personal and GamBlock® Small Business customers requested a license transfer (particularly within a short time after purchasing GamBlock®). Our systems or the customer later disclosed to us that a license was breached by installation on more computers or mobile devices than authorized within the license agreement.

GamBlock® Personal and GamBlock® Small Business customers who have purchased a one year license only, must purchase GamBlock® again.

When a request is made to transfer a GamBlock® license, we assume that we are communicating with a problem gambler, until a Certified Problem Gambling Counselor informs us otherwise. We do make exceptions where a Certified Problem Gambling Counsellor informs us that a customer is genuinely not using their previous computer.

Please Note: The terms and conditions above do not apply to GamBlock® Corporate customers.

WorldPay manages the transaction process. GamBlock® does not have access to customer credit card or account details and cannot charge the customer. Only a person with credit card details can make a transaction. Our policy is not to take advantage of vulnerable problem gamblers via direct debit.